Frequently Asked Questions
Your queries are important to us. Here, you’ll find answers to common questions about our exclusive embroidery and zari work, ensuring a seamless experience as you explore our luxurious offerings.
Frequently Asked Questions
Your questions, elegantly answered.
Zari work is a traditional embroidery technique that uses metallic threads to create intricate designs. Originating from India, it is used to embellish garments, adding a touch of luxury and elegance to every piece.
To maintain the quality of your embroidered items, hand wash them in cold water using a gentle detergent. Avoid wringing or twisting, and air dry them away from direct sunlight to preserve the colors and embellishments.
Yes, we offer customization options for many of our products. Please contact us directly with your ideas, and we will work with you to bring your vision to life, ensuring it reflects your personal style.
We offer a range of shipping options to suit your needs, including standard and express delivery. Once your order is processed, you will receive tracking information to monitor your shipment’s progress.
We want you to be completely satisfied with your purchase. If you’re not, you may return unworn items within 30 days for a full refund or exchange, provided they are in their original packaging.
Shipping Queries
Explore our answers to enhance your online shopping experience.
Still curious about our services?
We understand that you may have questions regarding shipping and delivery. Our goal is to provide clarity and peace of mind as you shop with us. If you need details about delivery times, costs, or our international offerings, you’re in the right place. Let us assist you with the information you need.
Delivery within your region typically takes 5-7 business days, while international shipping may take 10-15 business days. We strive to ensure your luxury items arrive promptly and in perfect condition.
Shipping costs are calculated at checkout based on your location and the weight of your order. For orders exceeding $150, enjoy complimentary shipping as a token of our appreciation.
Yes, we are delighted to offer international shipping. Please be aware that any customs duties or taxes may apply based on your country’s regulations.
If your order is delayed, we will contact you directly and provide updates. Rest assured, we are committed to ensuring your luxury items are delivered as soon as possible.
Tracking information will be emailed to you once your order has been dispatched. Simply click the link to view your order’s journey to your doorstep.
Our Policies
Learn About Our Returns and Exchanges
Need Assistance with Returns?
At our luxury brand, customer satisfaction is paramount. We offer seamless returns and exchanges to ensure that your experience meets your expectations. If a product isn’t quite right, simply reach out to our dedicated team. We will guide you through the steps for a smooth return or exchange process, ensuring you receive the support you deserve.
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original packaging. Please note that personalized items are final sale. Simply contact us to initiate the return process and receive your return label.
Exchanges can be handled through the same return process. Begin by returning your unworn item, and once received, we will ship out the new size or color that you’ve selected. You can also reach out to us for recommendations on sizes or styles to ensure a perfect fit.
If you receive a damaged item, please contact us within 7 days of delivery. We will provide you with a replacement or refund as soon as possible. Your satisfaction is our priority, and we are committed to resolving any issues promptly.
Sale items can be returned, but must adhere to our return policy. Please ensure they are returned within the specified time frame and in their original condition. Check sale item details on our website for specific instructions.
After initiating your return, you will receive an email with tracking information. You can also log into your account on our website to view the status of your return. We aim to process returns swiftly and keep you informed every step of the way.
Reach Out for Personalized Assistance
We invite you to connect with our team for any inquiries. Your journey into the world of exquisite embroidery awaits.
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